Last Updated: October 26, 2025

Your privacy is important to us. This Privacy Policy explains how MikroTap ("we," "us," or "our") collects, uses, shares, and protects information about you when you use our website, dashboard, and remote access services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide and improve our Service to you. The types of information we may collect are:

• a) Personal Information You Provide to Us:

  • Account Information: When you register for an account, we collect information such as your name, email address, mobile number, and a secure password.

  • Payment Information: When you deposit funds, we do not directly store your credit card or full payment details. This information is handled securely by our third-party payment gateways. We may store transaction IDs and summaries of your payments.

  • Router Information: We store the information you provide about your routers, such as the friendly name and location, to help you identify them in your dashboard.

  • Communications: If you contact us via our support ticket system or email, we will collect the content of your communications.

• b) Information We Collect Automatically When You Use the Service:

  • Log and Usage Data: We automatically log information about your use of the Service, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Service.

  • Connection Data: When your MikroTik router connects to our Service, we collect information related to that connection, such as your PPP username, the IP address assigned by your ISP, and connection/disconnection timestamps. This data is essential for providing the Service and for troubleshooting.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service.

• To create and manage your account and subscriptions.

• To process transactions and send you related information, such as purchase confirmations and invoices.

• To send you technical notices, updates, security alerts, and support messages.

• To respond to your comments, questions, and provide customer service.

• To monitor and analyze trends, usage, and activities in connection with our Service.

• To personalize the Service and provide content or features that match your profile or interests.

• To detect and prevent fraudulent transactions and other illegal activities.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to others. We may share your information only in the following limited circumstances:

• With Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processors, cloud hosting services).

• For Legal Reasons: We may disclose your information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.

• With Your Consent: We may share your information with your consent or at your direction.

4. Data Security

We take the security of your data very seriously. We use a combination of technical, administrative, and physical controls to maintain the security of your data. These measures include:

• Encryption: Passwords and other sensitive credentials (like API keys) are stored in an encrypted format in our database.

• Secure Tunnels: All management traffic between your router and our servers is transmitted through an encrypted SSTP tunnel.

• Access Controls: We limit access to your personal information to employees and contractors who have a legitimate business need to access it.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. If you delete your router service, associated credentials and port mappings will be permanently deleted after a grace period, as described in our Terms of Service.

6. Your Choices and Rights

• Account Information: You may review, update, or correct your account information at any time by logging into your account's "Profile Setting" page.

• Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies.

7. Third-Party Services

Our Service may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Through our Support Ticket system on your dashboard.

• By email: [email protected]