Last Updated: June 09, 2026

This Refund Policy describes the conditions under which MikroTap ("we," "us," or "our") may issue refunds for subscriptions and services purchased through our platform. This policy applies to all users of the MikroTap remote access and Online Mikhmon services (collectively, the "Service").

By purchasing a subscription or using our Service, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms of Service.

1. General Refund Policy

All payments made for MikroTap subscriptions — including Router VPN (Remote Access) and Online Mikhmon packages — are final and non-refundable. Once a subscription is purchased and the service period has begun, we do not offer refunds or credits for partially used subscription periods, regardless of whether the service was actively used during that time.

This policy applies to:

• Monthly, quarterly, and annual subscription plans
• Subscription renewals (manual and auto-renewal)
• Upgrades or downgrades between plans
• Coupon-discounted purchases

2. Exceptions — Eligible Refunds

Refunds may be issued in the following limited circumstances, determined at our sole discretion:

a) Provisioning Failure

If your payment is successfully processed but we are unable to provision your service due to a technical failure on our end (e.g., no available ports, server capacity issues, or API errors), a full refund will be automatically credited to your MikroTap Deposit Wallet. In such cases, any coupon applied to the purchase will also be restored to your account.

b) Duplicate Payment

If you are accidentally charged twice for the same subscription purchase due to a system error, we will refund the duplicate payment after verification. Please contact us within 7 days of the duplicate charge.

c) Extended Service Outage

If an unplanned service outage on our infrastructure (excluding issues caused by your own router, ISP, or local network) renders your service inaccessible for more than 72 consecutive hours during your active subscription period, you may be eligible for a prorated service credit or partial refund at our discretion.

3. Refund Method

When a refund is approved, the following refund methods may apply:

a) Deposit Wallet Credit (Default)

• Approved refunds are credited to your MikroTap Deposit Wallet by default.
• Wallet credits can be used immediately for any future purchases or renewals on the platform.
• This is the fastest refund method, typically processed within 24 hours.

b) Original Payment Method (Special Cases)

• In special circumstances — such as account closure, regulatory requirements, or at our sole discretion — refunds may be processed back to your original payment method (e.g., Bkash, SSLCommerz, or other supported gateways).
• Original payment method refunds are subject to the processing timelines and policies of the respective payment gateway, which may take 7–15 business days.
• Payment gateway transaction fees, if any, may be deducted from the refund amount.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You changed your mind after purchasing a subscription.
• You did not use the service during the subscription period.
• Your service was suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy.
• Your service was suspended due to subscription expiry and non-renewal.
• You failed to renew within the 7-day grace period, resulting in permanent data deletion.
• Issues arising from your own MikroTik router configuration, hardware, or local internet connection.
• Third-party payment gateway fees or currency conversion charges.
• Services purchased using promotional credits, signup bonuses, or referral rewards.

5. Free Trial Policy

MikroTap offers a one-time free trial for new users to evaluate our services before committing to a paid subscription. The following conditions apply:

• Each user is entitled to one free trial per service type (one for Router VPN, one for Online Mikhmon).
• Free trials are non-transferable and have no monetary value; therefore, they are not eligible for any refund.
• Creating multiple accounts to obtain additional free trials is strictly prohibited and constitutes abuse of our free trial system.

Free Trial Abuse: If we determine, at our sole discretion, that a user has created multiple accounts or otherwise circumvented the one-trial-per-user limit, we reserve the right to:

• Immediately terminate all services associated with the offending accounts without notice.
• Forfeit any remaining subscription time on those accounts.
• Permanently ban the user from future use of the MikroTap platform.
• Report the activity to relevant payment processors if fraudulent transactions are involved.

We use automated and manual methods to detect free trial abuse.

6. How to Request a Refund

If you believe you qualify for a refund under the exceptions listed above, you may submit a refund request through one of the following channels:

• Support Ticket: Submit a ticket through your MikroTap dashboard with your account email, transaction ID, and a detailed description of the issue.
• Email: Send your request to [email protected] with the subject line "Refund Request — [Your Account Email]."

Please include the following information in your request:

• Your registered email address
• Transaction ID or payment reference number
• Date and amount of the payment
• Reason for the refund request
• Any supporting evidence (e.g., screenshots of error messages)

We aim to respond to all refund requests within 3 business days. Approved refunds will be processed according to the timelines outlined in Section 3.

7. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback or payment dispute with your payment provider. Initiating a chargeback without first contacting our support team may result in immediate suspension of your account and all associated services.

If a chargeback is filed, we will provide the payment processor with relevant transaction records and account activity to demonstrate that the service was delivered as described. Accounts involved in fraudulent chargebacks may be permanently banned from the platform.

8. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page, with the "Last Updated" date revised accordingly. In the event of material changes, we may provide additional notice such as a notification on your dashboard or via email.

Your continued use of the Service after any changes to this policy constitutes your acceptance of the updated terms.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Through our Support Ticket system on your dashboard.
• By email: [email protected]